Account verification
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Complete any account check requested before withdrawing funds. The Irish terms say delays in providing requested information can delay a withdrawal.
Follow the request shown in your account
The public payment terms do not set one fixed document list for every account. Open the account message or Help Centre request and provide only the information it asks for through the indicated route.

A withdrawal also depends on payments being confirmed as cleared and on any applicable offer conditions. The account status and cashier show the next required action.
If verification is connected to a pending withdrawal
Read the pending withdrawal guide for the other checks named in the terms, including cleared deposits and the main funding method. If a requested step is unclear, contact Customer Services with the account message and withdrawal reference.
Frequently asked questions
What documents are required before withdrawal?
The reviewed terms do not list a fixed set for every account. Follow the exact information request shown in your account.
Can account checks delay a withdrawal?
Yes. The terms say a delay in providing requested information may delay a withdrawal.
Where should I send the requested information?
Use the upload or response route shown in the account request or Help Centre instructions.


